Help & Faq

Important! This application uses Javascript; therefore 90% of the problems will be resolved when you clear your browser's cache. Logout from, clear cache, close browser, open browser again, login to That should take care of the problem.


Are "My Maps" really private?

Yes, your map or maps are private and will only be visible to the person who has the username and password. They are private as long as you don’t turn on map sharing. When you share a map, you can stop sharing it at any time; that will make it private again. Unlike other Web Sites that don't require registration, we require registration to give the user privacy to their maps. We know if inconvenient, but it only takes a minute to register.

How can I share a map?

We provide you with a unique URL that point to your map. When you turn on map sharing all you need is to share the URL. You can share an individual map clicking on the 'Share Map' link on the menu bar and then click the 'Share Map' green button. Add password protection to your map if you want to and feel free to use the social sharing tools available.

Can I password protect my shared maps?

Yes, click the 'Share all Maps link on the menu bar, scroll down and check the 'Password Protected' box, then enter your password and click save. You cannot recover the password because it is encrypted, but you can enter a new password and save again. This will override the current password.

When saving a map point how do I set the latitude/longitude of a map point?

The latitude and longitude information is set when you click the map, search by address, or search by lat /lng and click the "Save Map Point" link on the menu bar. You don't have to set them up manually.

What is the 'point information'?

The map point information is the text that will be shown in the info window.

What is the 'info window'?

The info window is the little text bubble located right above the icon.

Can I use html in the point information text box?

No, html is not allowed. If you use html it will be shown as text characters. We have provide you with a rich text box instead so you can format the text as you wish.

Can I use embedded YouTube videos in my map points?

Absolutely; a video will help you better identify and expand the information about a map point. Your video will be shown under the "Video" tab.

Can I embedded other video formats like Vimeo or Yahoo?

No, only the YouTube video format is supported.

Where will my uploaded image be shown?

The image will be shown in the info window under the "Picture" tab.

What image formats can I upload?

You can only upload .jpg, .gif and bmp images to the server.

Do I have to resize the image before uploading it?

No, you do not have to resize the image before you upload it; the system will do this automatically for you. It will recognize whether the length or the width is larger and will resize it accordingly to make it fit in the info window.

Is there a size limit for the image file?

Yes, the image file size limit is 500KB, which should plenty.

Can I change the image?

Yes, if you are not happy with how the image is shown in the info window, you can edit the map and upload a new image. The new image will automatically replace the previous one.

Where will the more info 'link' be displayed?

The 'Link' will be displayed on the info window that opens up right above the pin (icon).

How the Google, Bing and Yahoo maps links work?

This is a nice feature that will allow you to compare how the same map point looks in those three services. The links will use exactly the same settings that you choose for your map such as lat/lng, zoom level and map type, so you do not have to worry about setting them up.

Why the Map does not look the same when I export it (PDF of IMG)?

That’s because the map you see on the map page is sized based on your monitor dimensions. In order for the exported image to look very close to what you see on screen you need to change the “Page Dimensions” on the PDF converter window.
Let me give you an example. Say I want to export my map as an image file so I can use it as a "Wallpaper" for my PC. My computer screen resolution is 1920 x 1080 pixels.
What I need to do in this case is to select “Convert to Image” format JPG, and type in the dimensions width: 1920px, height 1080px.
The resulting image will look perfect for my screen size and very close to what I see on the map page.
However; remember that the right panel and the header on the map page takes part of the real state.
In that case the map that I see on my computer screen is about 1647 x 791 pixels.
If I export the map with those dimensions the resulting image will be identical to the map on the Web Site. Click to see the examples below.
Exported map   Map on my screen
Notice how the map itself is identical to the exported image.
Note: the screen-shot of my map is blurry (because of my screen-shot software), but the exported one looks a lot sharper.
Another option is to create map “Snapshots” to export different map views.

How do I cancel my subscription or close my account?

Click "My Account" link located on the hamburger menu that is on the top right side or your maps page, then click "Close Account" from the left menu.
Or you can go here: Close Account or here: Cancel Subscription.
If you need our help to close your account, please provide us with your user name or the email address that you used when you registered. Without this basic information we can’t find your account. Your user name is in the welcome email we sent you after you registered.

How do I update my credit card or payment information?

If your credit card has expired and you need to update it, or you want to pay with a different credit card, you can do it from your "control panel" Click the "Dashboard" link located on the top menu, then click "Payment Method" from the left menu.
If you are using PayPal to pay for your subscription, you need to update your payment information directly on your PayPal account.
However; if you don’t have a PayPal account, but you used PayPal check out without a credit card you would need to cancel your current subscription and start a new one with the new credit card.
Rest assured you won’t lose your map and pins when you cancel your subscription to start a new one with the updated payment information.

Why do I need to Register?

Each map point is associated with a user name; so the same user can edit or delete his/her map point. It's free and only takes a few seconds to register.

How do I register?

To create an account you will need to visit the Registration page and complete the form for creating a new account. Once there you will specify details such as your user name, email address and password.

I have a Username and Password, How do I Login?

After successfully registering you should have a username and password. You can then visit the login page and enter your username and password to login.

I already logged in, why do I get logged off automatically?

When logging in if you do not check the ‘Remember Me’ option you will be automatically logged off after an administrator-defined length of inactivity, usually 30 minutes. If you would like the site to always log you in automatically, please check the ‘Remember Me’ checkbox.

I forgot my username and/or password. How do I recover them?

If you forgot your password you can visit the Reset Password page and have a new password emailed to you by entering the user's name account you're registered with. You will be sent a new password since we store your password encrypted and we have no way of retrieving the original value. Once you receive your new password you can login and change your password. If you forgot your user name contact us and we'll retrieve it for you.

What if I’ve registered but still cannot login?

If you’ve registered and can’t login, check to ensure you have a valid username and password. If you are sure the username and password are valid, but still can’t login your account may be on hold. In this case it is best to contact the site administrator.

I’ve logged in before, but now can’t login?

First check to ensure your username and password are correct. If you still can’t login your account has either been put on hold or deleted due to inactivity. Please contact the administrator.

Privacy & Security

How do I change my password?

Once logged in you can change your password from your "Dashboard" page here.

How do I change my Username?

Click the "Dashboard" link and then click the update Username item from the menu. Since usernames are used as part of the URL that point to your map when you share a map only alphanumeric characters are allowed. here.

How do I change my email address?

Once logged in, you can change your private email address from your "Dashboard" page here.

General Issues

Which browsers are supported?

We currently support: Microsoft Internet Explorer 11+, Chrome, Mozilla Firefox 2+, Opera 9+, Safari 2+.

What is Geocoding?

Geocoding is the process of converting addresses (like "1600 Amphitheater Parkway, Mountain View, CA") into geographic coordinates (like latitude 37.423021 and longitude -122.083739), which you can use to place markers or position the map.
Reverse geocoding is the process of converting geographic coordinates into a human-readable address.

What countries is geocoding available in? (search by address)

The Maps API Geocoder can currently geocode addresses in Austria, Australia, Belgium, Brazil, Canada, The Czech Republic, France, Germany, Hungary, Italy, Japan, Luxembourg, New Zealand, The Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, The United Kingdom, and the United States. The accuracy of geocoded locations may vary per country.